Privacy policy

Overview

At LonganZy, we value your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, and safeguard your data when you visit or shop from our website www.longanzy.com (the “Site”).
By using our Site, you agree to the practices described below.

1. Information We Collect

We collect limited personal information necessary to process your orders and improve your experience:

  • Personal details: name, phone number, email address, and shipping address

  • Order details: items purchased, order date, and delivery preferences

  • Device details: browser type, IP address, and browsing activity (to help us improve performance)

Since we operate through Cash on Delivery (COD), we do not collect or store any online payment or card details.

2. How We Use Your Information

We use the information we collect to:

  • Process and deliver your orders efficiently

  • Contact you regarding your order status or delivery

  • Respond to your inquiries or requests

  • Improve our website, products, and customer service

  • Send updates or promotional messages (only if you have opted in)

3. Sharing Your Information

We share your data only with trusted partners who help us operate our business:

  • Courier and delivery partners to deliver your orders

  • Service providers who support our website operations

We never sell, rent, or trade your personal information.

4. Cookies

Our website uses cookies to enhance your browsing experience — for example, to remember your cart or preferences.
You can disable cookies in your browser settings, though some parts of the Site may not function properly.

5. Data Retention

We keep your data only as long as necessary to fulfill your orders, comply with legal obligations, or improve your experience.

6. Your Rights

You may:

  • Request access, correction, or deletion of your personal information

  • Withdraw consent to receive marketing communications

To exercise these rights, please contact longanzy@gmail.com.

7. Security

We take reasonable measures to safeguard your information from unauthorized access, loss, or misuse.

8. Changes to This Policy

We may update this policy occasionally. The latest version will always be available on this page.

9. Contact Information

For questions about this Privacy Policy, please contact:
📧 longanzy@gmail.com
📍 Cairo, Egypt